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Terms & Conditions
Terms and Conditions for Account Creation
1. Acceptance of Terms
By creating an account on https://www.falconhospital.com/ , you agree to comply with and be bound by the following terms and conditions , as well as our Privacy Policy.
2. Account Registration
To access certain features of our website, you may be required to create an account. You must provide accurate, current, and complete information during the registration process.
3. Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Use of Information
By creating an account, you consent to us using your provided information (such as email address and phone number) to communicate with you regarding your account, our services, and promotional offers. We will not share your personal information with third parties without your explicit consent.
5. Medical Records and Privacy
We are committed to protecting the privacy and confidentiality of your pet's medical records. By creating an account, you consent to the collection, storage, and use of your pet's medical information in accordance with our Privacy Policy.
6. Appointment Requests and Scheduling
You can use your account to book an appointment for a clinical visit, grooming, or other service enquiry. Our team will review your request and provide you with a confirmed booking. Additionally, you can reschedule your booking with at least 24 hours in advance.
7. Boarding Booking
You can use your account to request a booking for pet boarding services. Please ensure that your pet's vaccinations and health records are up to date before booking boarding services. Please read and agree with our Boarding Policy before proceeding with the payment. Successful payment is required for the confirmation of your booking. All payments are non-refundable
8. Emergency Services
In case of emergencies, please contact us at our emergency number 050-7113017 for Falcon Hospital or 056-9986809 for the Pet Care Center. Note that emergency services might incur additional charges, and we will do our best to inform you of any costs involved prior to treatment.
9. Payment Terms
We accept Payment via online, bank transfer, credit cards and cash for all services rendered to customer. A successful payment receipt/ document must be provided. All payments must be made in advance or post service provided before discharge. Any outstanding balance must be settled before discharge against services. All payments are non-refundable and must be used for the services that you have paid for.
10. User Conduct
You agree not to use our website for any unlawful or prohibited activities. You will not engage in any behaviour that could damage, disable, or impair the functionality of our website.
11. Termination of Account
We reserve the right to suspend or terminate your account at our discretion, without prior notice, if we believe you have violated these terms or engaged in any conduct detrimental to our website or its users.
12. Changes to Terms
We may update these terms and conditions from time to time. Please check our website for the updated terms and conditions. Continued use of your account after terms and condition changes are automatically constitutes your acceptance of the new terms.
13. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at info@adfh.ae .